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Home > Customers > Customer Support

Customer Support

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Welcome to the Hydra user support section. This area of the site is aimed at providing valuable support information to supplement the support desk and to ensure that you get the most from Hydra Management products. Note: The links will only work once you are logged in.

This section of the site will offer you a variety of support materials and services, including:

  • Submitting a query on line
  • Hydra hints and tips (coming soon)
  • Download the latest documentation
  • View the product road map
  • Hydra FAQ

These pages will require a login and password and are only available to current Hydra users whilst at their place of work.

If you are an existing Hydra user and wish to register your interest in viewing the support site, please enter your e-mail address below. Once various sections of the site are launched, you will be notified by e-mail. Your e-mail address will be validated against your organisation's domain. If you have already registered you can log in here.

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Information contained in this section of the web site and the products or services it relates to is subject to change without notice. Specific product functionality described is for information purposes only and does not guarantee it as a final release candidate. The web site does not detail what functions will be in which version but does try where possible to indicate a planned release. Please refer to your support account manager for further details. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this web site may be reproduced or transmitted in any form or by any means, for any purpose, without the express permission of Hydra Management Ltd. By registering you agree to the above terms.

Mission Statement

Users of the Hydra toolset are already gaining advantage from best of class program and collaboration management software. Our support desk is designed to extend these benefits by providing a friendly, timely and professional service to meet the needs of our customers. By developing a partnership with our customers and using our experience we understand the impact their request has on the organisation. We use both prioritisation and communication to keep them involved, every step of the way.

How to Contact Support

Telephone +44(0) 1937 589 560 or email support@hydra-management.com

When are we Available

Standard support agreements provide telephone service between the hours of 09:00 and 17:30 GMT, Monday to Friday, excluding UK public holidays. Some clients have out of office support agreements, please contact your Hydra administrator for further details.
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